Refund Policy – nartsline

Thank you for choosing nartsline for your jewelry needs. We are committed to ensuring your satisfaction with our products. Please review our Refund Policy below:

1. Returns:

  • We gladly accept returns within 30 days of the purchase date. To be eligible for a return, the item must be unused and in the same condition as received. It must also be in its original packaging.

2. Refund Process:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

3. Eligibility for Refund:

  • To be eligible for a refund, the item must meet the criteria outlined in our Returns section. If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment.

4. Late or Missing Refunds:

  • If you haven’t received a refund yet, please check your bank account again and contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at contact@nartsline.shop.

5. Exchanges:

  • We currently do not offer exchanges. If you would like a different item, color, or size, please return the original item for a refund and place a new order.

6. Return Shipping:

  • Customers are responsible for return shipping costs unless the item received was defective or damaged. We recommend using a trackable shipping service to ensure the safe return of your item.

7. Defective or Damaged Items:

  • If you receive a defective or damaged item, please contact us immediately at contact@nartsline.shop with details and photos of the issue. We will provide instructions on how to proceed.

8. Gift Returns:

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

9. Contact Information:

  • For any questions regarding our Refund Policy or assistance with the return process, please contact our Customer Support.

10. Policy Updates:

  • nartsline reserves the right to update or modify this Refund Policy at any time without prior notice. Please check this page periodically for any changes.

By making a purchase on nartsline, you agree to and acknowledge the terms outlined in our Refund Policy.